When choosing payment via invoice the full amount is paid via bank transfer to Aktiv Guld.
Goods ordered at Aktiv Guld’s Danish web shop will be delivered via Post Nord or shipping agents specialised in the handling of machines and valuables.
Delivery can take place during normal business hours from Monday to Friday.
Our shipping agent can contact you prior to delivery to agree on the time of delivery.
Estimated time of delivery is marked with a stock symbol on each product in Aktiv Guld's web shop. The actual time of delivery will depend on Post Nord or the shipping agent.
Our delivery does not include carrying the goods into your premises or returning with the packaging. It is your responsibility to ensure that the order can be received.
Information about special delivery and access conditions shall be given at the placing of the order.
A recipient with the power of attorney from you to sign for receipt of the goods shall always be present in connection with the delivery of Aktiv Guld’s products. If no such authorised person is present at the delivery address at the agreed time of delivery, you will be charged a delivery fee for futile delivery and a new time of delivery will, furthermore, need to be set. The delivery fee will be charged each time that there is no authorised person present to sign for delivery at the agreed time of delivery.
When you receive the ordered products, it is important that you check whether the products are correct and whether there is any visible damage. If everything is as expected, the shipping agent will ask you to sign for receipt.
If the packaging is damaged or shows other visible signs of defects, you shall sign for receipt on the bill of carriage with reservations of possible damage to the contents or not receive the goods and ask the chauffeur to take them back. If a product is shown to be damaged or defective after unpacking, please contact our customer service that will help you find a solution. For evidentiary reasons please contact our customer service 5 days at the latest after receipt. If you have any questions, please contact our customer service on +45 4366 2000 or via e-mail: firstname.lastname@example.org.
We make reservations for incorrect prices, typing errors, sold-out goods and force majeure, including failed deliveries on the part of our suppliers.
We make reservations for any printing errors and possible future product and price changes on the part of our suppliers.
We also make reservations for currency fluctuations and the like.
The whole or parts thereof may not be reproduced without permission.
Aktiv Guld is not obligated to fulfil an agreement that has been entered into if this is prevented by circumstances which Aktiv Guld could not reasonably foresee and which are outside Aktiv Guld’s control.
Circumstances which cannot be prevented or overcome are, for instance, work-related conflicts, arson, accidents, war or other conditions outside our control.
We undertake to complete the agreement when conditions once again make this possible unless you as the customer have cancelled the product before then.
To the extent that the information we receive from you is considered to be personal data pursuant to the Personal Data Act we will treat your information in accordance with the law.
This policy applies to www.aktivguld.com which is owned and operated by Aktiv Guld, Vallensbækvej 46, 2625 Vallensbæk, Company reg. no. 20309598. Aktiv Guld is subject to the Danish Personal Data Act and any treatment of personal data is made with due consideration of the Personal Data Act. Aktiv Guld is pursuant to the Personal Data Act to be considered the data controller of the information being registered about customers and visitors to the website.
Aktiv Guld collects information about you in various ways when you use the website. This policy describes what type of information we collect, how we treat it and who to contact if you have questions or comments about our guidelines.
Aktiv Guld collects information about its users in two ways: Through so-called ‘cookies’ (see next section) and through registration (see below). In connection with purchases on the website, Aktiv Guld collects, among other things, the customer’s name, address, telephone number and e-mail address which is necessary to effectuate the order and which exclusively is used for order fulfilment. The information is transmitted and stored electronically for 5 years.
In addition to the purchase situation, Aktiv Guld may also ask for personal data when you wish to sign up for newsletters, competitions and other services. Personal data collected by Aktiv Guld is primarily used in connection with your name, address and e-mail address. You can consent to being included in our mailing list so that you can receive newsletters and invitations to events and competitions continuously. You can sign up for and cancel this service at any time.
Then you visit aktivguld.com for the first time, you automatically receive a cookie. A cookie is a small text file which is stored on your web browser (e.g. Internet Explorer, Firefox, Safari, etc.) registering you as unique user. This cookie identifies Aktiv Guld’s web server when you visit aktivguld.dk and registers the use thereof.
Most browsers let you delete cookies from your hard drive, block all cookies or receive a warning before a cookie is stored. See instructions for your browser or help function for more information about these functions. You should, however, be aware that you sometimes will not be able to access a website or find that some functions on the website do not work unless you accept cookies.
It is important to Aktiv Guld that your personal data is stored safely and confidentially. Access to all registered user data at www.aktivguld.com is limited to trusted employees, and our safety measures are checked continuously to determine if information about our users is handled properly and with due consideration of your rights.
Aktiv Guld encrypts all your account information with the so-called SSL (Secure Socket Layer) protocol. This means that other people cannot read your card number or other information during the Teller transaction. Note also that the site where you provide account information looks different than the rest of the shop. This is due to Teller requirements that the site needs to be secure and the information encrypted.
Our website is hosted by external suppliers that process the information on our behalf and based on our instructions.
Aktiv Guld reserves the right to update and amend the guidelines of this policy. When this is done, we also change the date for the ‘latest update’ at the bottom of the document.
When you visit Aktiv Guld, you accept the above-mentioned guidelines. If your personal information changes, e.g. your e-mail address, or if you no longer wish to avail yourself of the service that you have signed up for on www.aktivguld.com, it is possible to update or delete your personal information either by logging into your account at www.aktivguld.com or sending an e-mail to email@example.com.
Please note that you have the right to object and view your information pursuant to chapter 9 of the Personal Data Act and the right to correct your information, cf. section 37 of the Personal Data Act.
Aktiv Guld cannot be held liable for damage caused by the goods sold to products manufactured by the customer or to products into which the goods sold are incorporated.
Aktiv Guld cannot be held liable either for operating losses or loss of earnings or consequential losses.
The present trading conditions and agreements entered into pursuant to the trading conditions are subject to Danish law.
Copenhagen Municipal court has been agreed as the venue.
Latest update 1 April 2013