Aktiv Guld

Terms and conditions for corporate customers

Terms and conditions are latest updated February 27, 2023.

1. Welcome to Aktiv Guld

These Terms & Conditions are applicable when as a corporate customer you order or purchase goods at www.aktivguld.com, which is owned and operated by:

Aktiv Guld A/S
Vallensbækvej 46
2625 Vallensbæk
CVR no. 20309598

We recommend that you read these Terms & Conditions carefully before making a purchase at www.aktivguld.com  (“the Website”).

The Terms & Conditions may be updated from time to time (for instance in order to reflect changes in technology, our business model, our system capacity or in relevant legislation and regulations), and we therefore ask you to accept the Terms & Conditions each time you make a purchase from us. If you do not accept the Terms & Conditions, you cannot order or purchase any goods on the Website.

2. Ordering of goods

At www.aktivguld.com you can order goods 24 hours a day. The webshop may at times be offline due to maintenance. We endeavour as far as possible to carry out such maintenance at night.

We process orders on Monday to Friday from 8.00 am to 3.30 pm. Orders placed outside these hours will be processed the following working day.

You must be at least 18 years of age to purchase goods at www.aktivguld.com, as well as being the holder of a valid credit card that is accepted by us or be authorised for payment via invoice, cf. section 4.2.

You are responsible for ensuring that the customer details you provide as part of your purchase are correct, as Aktiv Guld does not subsequently validate or check this information.

We reserve the right to cancel the purchase agreement in any one of the following circumstances without any liability for damages or other expenses:

  • Your payment details are not correct or cannot be verified
  • Your order has been placed with the intention of committing fraud, etc., or submitted in connection with a punishable action or other illegal activity
  • We have reason to believe that you are less than 18 years of age.

3. At which point in time during the ordering process is your order binding?

Prior to submitting your order you have the chance to amend the information you have entered, including delivery and invoice information or payment details. You also have the option of changing the goods or removing goods from your shopping basket.

When you click “Purchase and pay”, a receipt will appear on your screen. From this point on, your purchase agreement is binding.

Please contact our Customer Service if you have made an error when placing your order – our personnel will be ready to help you.

You will receive an order confirmation in an email in which the price, estimated time of delivery and delivery costs are stated. The order confirmation contains a copy of these Terms & Conditions.

4. Prices and payment

All prices at www.aktivguld.com are stated excl. VAT.

4.1. Payment by credit card

We accept the following means of payment:

  • Dankort
  • VISA/Dankort
  • VISA
  • Mastercard
VISA, VISA/Dankort

If you pay with a Mastercard that is a company card you will be charged a fee of 1.50 % of the transaction amount.

4.4. Reservation of purchased amount

Paying with international payment carts the purchased amount is reserved immediately.

The money is reserved on your card or bank account until:

1) we withdraw the amount when your order has been produced and is dispatched from our stock for shipment, or

2) until the money is released as agreed with your card issuer.

At Aktiv Guld you can pay with international Visa and Mastercard, which have expiration periods end of the month + 30 days.

You can learn more about the specific rules at your card issuer.

The final invoice is forwarded with the package. If you wish the invoice to be sent by email, please inform Aktiv Guld to this effect.

4.2. Payment via invoice

As a corporate customer, you have the option, following approval from Aktiv Guld, to pay via invoice. If payment via invoice is chosen, the full amount is paid via bank transfer to Aktiv Guld.

5. Delivery  

Goods ordered from Aktiv Guld’s Danish webshop are delivered by PostNord. Ordering machines Danske Fragtmænd, Dachser or UPS who are specialised in handling machines and valuables will handle the delivery. Delivery can take place during normal business hours from Monday to Friday.

Our shipping agent can contact you prior to delivery in order to agree on the time of delivery.

The actual time of delivery will depend on PostNord or the shipping agent, but usually takes within 3-5 workdays from order date.

Our delivery does not include the goods being carried into your premises or packaging taken by return. It is your responsibility to ensure that the order can be received.

6. Receipt of goods

On delivery of Aktiv Guld’s products there shall always be a competent recipient present who has a power of attorney from you to sign for receipt of the goods. If a time of delivery has been agreed with a shipping agent and there is no authorised person present at the delivery address at the agreed time of delivery, you will be subject to a delivery charge of DKK 125.00 for unsuccessful delivery and a new date of delivery will have to be set. The same applies if the package is not picked up from PostNord and is returned to us.

The delivery charge will be charged each time there is no competent, authorised person present to sign for delivery at the agreed time of delivery.

When you receive the products ordered, it is important that you check whether the goods are correct and whether there is any visible damage. If everything is as expected, the driver will ask you to sign for receipt of the goods.

If the packaging is damaged or shows other visible signs of defects, you shall either sign the consignment note for receipt of the goods indicating reservation for any damage to the contents or refuse to receive the goods and ask the driver to take the goods by return.

If a product proves to be damaged or defective after unpacking, please contact our Customer Service, which will help you find a solution. In order to secure evidence of any damage, please contact our Customer Service within 5 days of receipt of the goods. If you have any questions, you are always welcome to contact Customer Service by telephone on +45 4366 2000 or via email: ag@aktivguld.com.

7. Claims

  • Claims concerning defects with respect to our products or other breaches of the agreement must be made without undue delay and in any case within 6 months.
  • The warranty period is calculated from the date of acquisition.
  • The warranty can be exercised on production of the invoice and the defective product.

8. Force majeure

Aktiv Guld is not obliged to fulfil an agreement that has been reached if this is prevented by circumstances which Aktiv Guld could not reasonably be expected to foresee and which are beyond Aktiv Guld’s control.

Circumstances which cannot be prevented or overcome include, for example, labour disputes, arson, accidents, epidemics, war or other conditions beyond our control.

We undertake to fulfil the agreement once conditions again make this possible, unless as a customer you have cancelled the order.

9. Personal data

We treat your personal data in confidence.

We need the following information when you place an order in our webshop:
Name, address, phone number, email address, VAT No. and customer number.  

We register and transmit the personal data that are necessary to deliver the product to you. Furthermore we transmit the data to the following companies:

Google Analytics
Google Analytics works with a cookie to track user activity. This cookie holds a random generated ID that are used to recognize your browser when you read a webpage that uses Google Analytics. The cookie holds no personal data and is only used to analyse webpages. We use Google Analytics to measure and analyse the activity on our webpage www.aktivguld.com such as pages visited, user geography, and behavioral history.

We use MailChimp to send out newsletters and store email addresses. When you sign up for our newsletter service you give us permission to transmit your data to MailChimp and accept that these data are treated according to MailChimp’s privacy policy.

The personal data is registered at Aktiv Guld A/S and stored for five years after which the data is deleted.

We work with a number of other companies that store and handle data. These companies handle the data strictly on our behalf and may not use them for their own purpose.

We only work with data processors in EU or other countries that can give your data the sufficient protection.

The data controller on www.aktivguld.com is Aktiv Guld A/S.

You have the right to be informed about which data we process about you. If you believe the information is inaccurate you have the right to have them deleted. In some cases, we are obligated to delete your personal data if you request us to do so. This is for example if your data no longer is necessary for the purpose for which we were to use them.

Please contact us if you believe that your personal data is being processed in violation of the law. Send us an email at: ag@aktivguld.com.

10. Liability

10.1. Repair and replacement

Aktiv Guld has the right to fulfil its defect obligations by means of repair or replacement.

10.2. Aktiv Guld is not liable for:

  • Expenses related to installation/dismantling of a defective product.
  • Expenses related to repair at another workshop.
  • Any secondary damage caused by the defective product.
  • Self-inflicted damage.
  • Ordinary wear and tear.
  • Damage that the product sold may cause to products manufactured by the customer or products in which the product sold is incorporated.
  • Operating losses, loss of earnings or other indirect losses.

11. Choice of law

These Terms & Conditions, as well as agreements that are entered into pursuant to the Terms & Conditions, are subject to Danish law.

12. Venue

Copenhagen District Court has been agreed as the venue.